EveryMatrix’s partnered operators can now access advanced generative AI agent systems that can resolve complex player support issues with empathy, precision and speed.
The company has secured a strategic partnership with Cevro AI will assist its operators with player support by utilising AI agents purposely built for iGaming.
“We are constantly investing in technology that helps operators grow and scale with confidence,” commented Kevin Furlong, Group CPO at EveryMatrix.
“Generative AI is now at a point where it can make a real difference. With Cevro AI, our operators gain intelligent, empathic agents that support players around the clock and drive real business value through deep integration across the EveryMatrix ecosystem.”
Cevro AI uses domain-tuned large language models specifically trained on real industry situations to meet the demands of iGaming workflows, player behaviours, compliance rules, and operator processes. The AI is also fluent in more than 100 languages.
Recently, EveryMatrix bolstered its fight against bonus abuse with an AI-powered tool known as Bonus Guardian.
The tool uses AI to analyse player activity to help operators identify and prevent bonus abuse, adapting to abuse tactics and applying respinses such as bonus exclusion and withdrawal holds.
“For us, partnering with EveryMatrix is a significant moment for Cevro AI,” noted Chaim Heber, CEO of Cevro AI.
“It’s proof that empathic AI is ready for the biggest operators in the industry. Our mission is to help brands deliver support that feels human at any scale and this partnership accelerates that vision in a meaningful way.”
Cervo AI connects to the EveryMatrix Player Account Management (PAM) platform and back-office automatically to process requests, withdrawals, deposits, bonus requests and account-related tickets instantly with a natural, conversational tone and personalisation.
With trust-layer controls, agents can ensure compliance with responsible gaming, GDPR and operator requirements.
Nige Roberts, Founding Sales Lead at Cevro AI, added: “Empathic AI is the future of iGaming support. EveryMatrix recognised that instantly. This partnership accelerates that future worldwide.”
