ComeOn Group is once again subject to action from the Dutch gambling authority, Kansspelautoriteit (KSA), this time for failing to comply with its duty of care.
The KSA stated that Tulipa Ent Limited, which offers iGaming in the Netherlands under the ComeOn brand, has been fined €750,000 after failing to sufficiently protect its players from gambling harm between December 2023 and September 2024.
An investigation by the regulator into 10 player files of young adults with high losses with the operator found duty of care violations across all requested files, as “signs of potential excessive gambling behaviour were not detected in time, often resulting in delayed or inappropriate intervention”.
“The KSA previously found that providers’ implementation of their duty of care varied too widely and often left much to be desired,” commented Michel Groothuizen, Chair of the KSA.
“We therefore conducted additional research with various providers, resulting in the various duty of care fines we are now seeing.”
The regulator noted that the young adult players it investigated “lost thousands of euros in a very short time and were able to set excessive deposit limits”.
It is also the third time in as many months that ComeOn has been called out by the Dutch regulator, as Tulipa was issued a notice in November last year for violations of the country’s Money Laundering and Terrorism Financing (Prevention) Act (Wwft).
Earlier in the same month, the company’s Godwits Limited was criticised for its “poor customer service accessibility” present following the market reentry of evoke’s 888 brand back in July 2025.
iGaming Expert has reached out to ComeOn for comment on the fine Tulipa has received for duty of care violations in the Netherlands.
Groothuizen added: “Providers absolutely must not let slip something as essential as the duty of care, especially when it concerns vulnerable target groups such as young adults.”
LeoVegas fine
Last month, LeoVegas was fined €500,000 by the KSA for failing to comply with its duty of care across all player files requested between October 2023 and May 2024.
The operator’s failings included not taking timely action on a player depositing and losing thousands of euros over a short period of time, as well as not implementing effective enough interventions, as one player showing “serious signs of excessive gambling” initially only received a pop-up that was easy to dismiss.
However, LeoVegas disagrees with the ruling and will continue its appeal against the fine, with a spokesperson from the operator telling iGaming Expert: “LeoVegas Group takes responsible gaming and our Duty of Care obligations very seriously.
“While we fully respect the regulatory framework in the Netherlands and always seek to work closely with our regulators, we disagree with the KSA’s findings and the fine remains under appeal.
“Since the KSA initiated the review, we have continued to develop and enhance our responsible gaming processes, which remain subject to ongoing evaluation and development.”
