Stakelogic has been ordered to pay a £122,835 regulatory settlement to the Gambling Commission (GC) for breaching responsible product design standards related to the speed of slots.
Minimum online slot speeds have been in place for UK iGaming operators and suppliers since 2021 and were part of several measures implemented to reduce the overall intensity of gameplay and protect consumers from harm, as research showed fast game cycles were associated with increased player risk.
The iGaming supplier was found to be running its slots faster than the minimum 2.5 seconds time gap. Stakelogic reported to the commission that its Tiger Temple 88 title was breaching minimum time gap standards as it was operating with 1.97 seconds between spins. Tiger Temple 88 was non-compliant from 28 May 2025 to 30 May 2025.
An investigation was then launched by the GC, to which Stakelogic re-tested its entire GB games portfolio, discovering a further 15 games breached the minimum time gap, varying between 0.001 seconds and 0.675 seconds below the minimum 2.5 seconds standards.
Many titles were found to have operated at 0.042 seconds or below the cycle requirements set out in the commission’s Remote Technical Standards (14D). The 15 titles were running too fast during various periods between 31 October 2021 and 30 October 2025.
Manual stopwatch
Ultimately, the commission investigation revealed that the errors were caused by Stakelogic measuring timeframes inaccurately due to their reliance on using a manual stopwatch to test compliance with the remote technical standards.
iGaming Expert has reached out to Stakelogic for comment on the regulatory settlement with the Gambling Commission.
John Pierce, Director of Enforcement and Intelligence at the Gambling Commission, stated: “With all the technological resources available to an online gambling business, it is unacceptable that Stakelogic were relying on a manual stopwatch to measure the speed of their games.
“After reporting this error to the Commission, Stakelogic immediately self-suspended the use of the affected games until the error had been rectified. They have subsequently taken significant steps to assure the Commission that they now have robust policies and procedures in place to prevent future breaches from occurring.
“We would urge all operators to take careful note of this case and ensure they have effective testing practices in place to ensure they are meeting all the standards we require.”
“It is unacceptable that Stakelogic were relying on a manual stopwatch to measure the speed of their games.”
John Pierce, Director of Enforcement and Intelligence at the Gambling Commission
Aggravating and mitigating factors
The commission listed several aggravating factors behind its verdict, including:
- Stakelogic’s decision not to suspend the Tiger Temple game upon first discovering it was non-compliant on 28 May 2025, as it remained live until 30 May 2025, when a fix was deployed. If immediate action had been taken, the GC said this would have minimised the impact of the issue.
- Timeliness of Stakelogic’s decision to review all GB products, as action was not taken immediately when the Tiger Temple non-compliant game was identified. The GC said this demonstrated ‘the incident was managed through a limited and insufficient incident management process’, adding that since the Tiger Temple issue was the result of the use of a manual timer, it should have ‘immediately raised concerns that this may be a wider issue if the same methodology had been used across other games’.
- The full scope of the issue was only determined when Stakelogic began a much wider review as a result of Commission enquiries.
However, the commission noted mitigating factors, including that Stakelogic:
- Disabled all of the games available to the GB market upon understanding the scope of the issue.
- Fully cooperated with the GC investigation, worked openly and collaboratively with the commission throughout, and provided information by agreed deadlines.
- Accepted the failings at an appropriately early stage in the investigation.
Stakelogic’s regulatory settlement with the GC consists of:
- Payment in place of a financial penalty of £122,835 (directed to the consolidated fund).
- Agreement to the publication of a statement of facts in relation to this case.
- Payment towards the Commission’s costs of investigating the case.
