A degree of clarity has been found over consumer controls in the Brazilian market.
It was confirmed by the National Consumer Agency of SENACON that for every Brazil Bets licence granted, the Secretariat of Prizes and Betting (SPA) must register their businesses on the platform of Consumidor.gov.br.
The move was backed by SENACON Secretariat Wadih Damous, who stated: “Mandatory registration on Consumidor.gov.br is a fundamental step to ensure that bettors’ rights are respected. Now, Brazilians have a direct and efficient channel to register and monitor their complaints, strengthening balance in consumer relations.”
Further cementing the move in the new framework, the federal authorities of the Ministry of Justice and Public Security (MJSP) and the Ministry of Finance (MEF) gave their backing to the decision.
As a result, SENACON will tap into Consumidor.gov.br to ensure a smooth process when it comes to consumer complaints.
Furthermore, the platform also bolsters information and communication networks between consumers and private enterprises operating in Brazil, strengthening the way operators communicate with players.
Bets players will be able to utilise this to pursue complaints against operators, with businesses being given 10 days to respond.
Nonetheless, SENACON has emphasised that it is not an intermediary for consumer disputes and should be used to enable interactions between the two parties involved.
If a business fails to adhere to the platform rules or acts in bad faith, SENACON can refer to wider authorities to impose penalties for non-compliance.
The SPA approves the command, in which it will cooperate with SENACON to monitor the conduct and reputation of Bets’ licences.
SPA President Régis Dudena reinforced the importance of transparency on consumer rights: “The participation of betting operators on the platform Consumidor.gov.br reflects the commitment of the Ministry of Finance to ensure that all practices are carried out in accordance with legal standards, with respect for consumer-bettors.”
