The UK Gambling Commission (UKGC) has announced an implementation date for operators regarding customer deposit limit prompts and customer fund protection transparency, in addition to information on the Government’s statutory levy.
The UKGC has stated that from 31 October 2025, all gambling operators “must prompt their customers to set a financial limit before they make their first deposit and make it easy to review and alter this limit at any point after”.
These incoming changes follow a consultation of the UK Government’s 2023 White Paper – Autumn 2023 consultation – Proposed changes to Licence Conditions and Codes of Practice (LCCP) and Remote Gambling and Software Technical Standards (RTS).
“New rules will give consumers more effective ways to manage their gambling by making it easier to set and maintain deposit limits on their online accounts, in ways that work best for them,” stated the Commission.
Expanding standards across the UK industry, operators will also be required to remind customers every six months to review account and transaction details. Further changes could be implemented in the future as well.
“Our work revealed recent changes by some operators on how deposit limits are offered, which could cause confusion for consumers. As a result, we will launch a short supplementary consultation on proposals to improve consistency and transparency for consumers on how financial limits work.”
The UKGC also stated that from 31 October 2025, “operators whose customer funds are ‘not protected’ in the event of insolvency must actively remind consumers once every six months that their funds are not protected”.
Operators that hold customer funds must already set out within their terms and conditions if these funds are protected in the event of insolvency, the level of such protection and the method by which this is achieved. This information must be made available to customers when they first deposit.
Protection levels must be described as either: ‘not protected – no segregation’; ‘not protected – segregation of customer funds’; ‘medium protection’; or ‘high protection’.
The Commission said: “Whilst there is no legal duty on gambling operators to protect customers funds in the event of insolvency, many of them do so voluntarily. The changes will help consumers understand which operators protect their funds and which do not – information which will support them in making choices about who they gamble with.”
The UKGC also announced that the Government’s statutory levy is expected to be enforced from 6 April. Licensees will be notified of the “date of implementation as soon as the Parliamentary process is complete”.
Currently, the UKGC’s LCCP requires operators to make annual financial contributions to a list of research, prevention and treatment organisations. This requirement will be removed close to the introduction of the Government’s statutory levy.
“These changes illustrate our commitment to ensuring gambling is fair and open by improving consumer empowerment and choice,” commented Tim Miller, Commission Executive Director for Research and Policy.
“These changes will help consumers decide on deposit limits, enable them to keep track of their spending and ensure they are fully aware of what happens to their funds should an operator become insolvent.
“We will now continue our work to deliver our remaining White Paper commitments, including our programme of evaluation.”
